Updated: 24 October 2026
These policies explain how purchases from the Solent Raceway online shop work, including payment, delivery, collection, cancellation and returns. They do not reduce your statutory consumer rights.
1. About Solent Raceway and contacting us
Seller: Solent Raceway. We are an RC racing club and online shop supplying parts and accessories for 1/12 scale oval racing. For orders, cancellations, faults, returns or complaints, email admin@solentraceway.co.uk. Please include your order number where available.
2. Ordering, prices and availability
Product descriptions and checkout show the goods, prices in pounds sterling, applicable taxes and delivery charges before you place an order. Review the basket, quantities and contact and delivery details before selecting Place Order. You will receive an order-received email. Orders are normally processed and dispatched within 1–2 working days; this is a dispatch aim, not a guaranteed delivery time.
If an item or advertised price is incorrect, or we cannot fulfil an order, we will contact you to resolve it. We will not substitute another product or charge an increased price without your agreement. If an order cannot be fulfilled and payment has been taken, we will arrange a refund.
3. Delivery and delivery charges
Delivery charges are shown at checkout. Free UK mainland delivery is available for qualifying goods orders of £70 or more. The £70 minimum is assessed before coupon discounts. Remote-area postcodes are matched to a separate delivery zone and may have a different charge; the available delivery methods and final total are shown at checkout.
We normally use Royal Mail tracked services. Transit time depends on the service and destination. We will deliver without undue delay and, unless a different delivery period has been agreed with you, within 30 days of the contract. If an agreed delivery deadline is missed, contact us so that we can resolve it and explain the cancellation or refund options that apply.
Goods remain our responsibility until you, or a person you nominate to receive them, take physical possession. If you independently commission a carrier that we have not offered, different risk rules may apply. If a parcel is delayed, lost, damaged or delivered incorrectly, contact admin@solentraceway.co.uk. We will investigate and provide the remedies required by your consumer rights. A courier investigation does not remove those rights or make you responsible for our chosen carrier’s failure.
Please check your delivery details carefully and notify us promptly of mistakes. We will discuss any problem and any agreed extra costs with you; an incorrect address does not automatically remove your statutory rights.
4. Free collection at race meetings
Choose Collect at race meeting at checkout for free collection from Solent Raceway. The collection venue is Knowle Village Hall, Knowle Avenue, Fareham, PO17 5GR. Collection may also be arranged directly with the club. Wait for confirmation that your order is ready before travelling. Do not post returns to the race venue unless we have specifically agreed to accept them there.
Delivery orders are payable online using the card methods offered at checkout. For collection orders, Pay at race meeting is available up to a £40 goods subtotal; above £40, pay online using the available card method. The payment choices available for your order are shown before you place it. Online card payments are processed through WooPayments/Stripe.
5. Cancelling an online goods order
For standard goods bought online as a consumer, you can normally cancel without giving a reason. Tell us clearly that you are cancelling within 14 days after the day you receive the goods. For an order delivered in separate instalments, the cancellation period normally runs from receipt of the last item or instalment. You can also notify us before delivery or collection.
After notifying us, you normally have a further 14 days to send the goods back. Email admin@solentraceway.co.uk for return arrangements. You do not need prior authorisation to exercise the right to cancel. Where an online purchase is collected from the club, collection does not by itself remove the cancellation rights for that online contract.
You may inspect and handle goods as you would reasonably be able to in a shop. Please keep the parts, accessories and packaging together where possible. Returning goods is not automatically barred because packaging has been opened. We may make a deduction for a loss in value caused by handling beyond what was needed to establish the goods’ nature, characteristics and functioning, where the law allows it.
For a change-of-mind cancellation, you pay the direct cost of returning the goods. If goods are faulty, incorrect or not as described, see section 7 instead. Any cancellation exception applying to a genuinely bespoke or personalised product will be explained before the order; it does not remove rights concerning a fault or incorrect description.
6. Cancellation refunds
For a full qualifying cancellation, we refund the price paid and the cost of the least expensive standard delivery option we offered. If you chose a more expensive delivery service, we need not refund the extra premium. The original payment method is used unless we agree another method with you that does not impose a fee.
We refund without undue delay. For returned goods, we may wait until we receive them back or you provide evidence that you have sent them, whichever happens first; the applicable refund deadline is 14 days from that point. Where no goods were supplied or no return is required, the relevant 14-day deadline runs from notice of cancellation. A permitted deduction for diminished value is explained separately; we do not charge a cancellation administration fee.
7. Faulty, incorrect or misdescribed goods
Goods must meet the requirements of your consumer rights, including being of satisfactory quality, fit for their disclosed purpose and as described. If there is a problem, contact us promptly with the order number and a description; photographs can help us investigate but do not replace your rights.
Where the Consumer Rights Act 2015 applies, goods that do not conform to the contract can normally be rejected for a refund within the initial 30-day period, subject to the Act’s rules. After that, repair or replacement, and where appropriate a price reduction or final rejection, may apply. We will cover reasonable, necessary return costs for goods that are faulty, incorrect or not as described. The 14-day change-of-mind conditions do not restrict these remedies.
8. Using RC products
Check the product’s suitability and your racing-class rules before ordering. Follow the manufacturer’s installation, charging and use instructions. A fault caused by misuse, incorrect installation or an unauthorised modification may be treated differently from an inherent product fault; this does not exclude rights that the law gives you.
9. A cancellation email you can use
You may use the wording below, but any clear statement of cancellation is acceptable. Send it to admin@solentraceway.co.uk.
To: Solent Raceway
I give notice that I cancel my contract for the following goods: [describe the goods].
Order number: [if available].
Ordered on / received on: [dates].
Customer name and address: [your details].
Date: [date of cancellation].
Signature: only needed if you send a paper copy.
10. Privacy and complaints
Our Privacy Policy explains the use of customer information and payment services. For any complaint about an order, contact admin@solentraceway.co.uk so that we can investigate and respond. Nothing in these policies limits liability or consumer rights where the law does not permit that limitation.